Q: How do you substitute if a plant is not available?
A:All plants offered are available at this time. We do our best to supply the highest quality, true to name plants. Occasionally we do run out of a variety. We will substitute a variety of similar plant characters at an equal or greater value unless you state “DO NOT SUBSTITUTE” on your order form. In this case we will either credit your account or issue you a refund.
Q: How do I know it's safe to order online with my credit card?
A: Gilbert H. Wild uses a secure server to protect your personal information. You are ordering through a Secure Socket Layer (SSL) security which is the standard for nearly all eCommerce sites on the Internet. This means that key information such as credit card numbers is encrypted before it is sent to the server. When we process your order, the information is encrypted again. To be sure you're on a secure page while providing your credit card information, look for a gold padlock or gold key that pops up on the bottom right section of your browser. This means that the browser has detected and activated encryption on this page. You can order with confidence from Gilbert H. Wild.
Q: Gilbert H Wild and Sons Guarantee?
A: We guarantee to provide healthy plants, true to name and in prime condition for successful planting. We cannot be responsible for any losses due to extreme weather, soil conditions, improper storage or delayed planting.
Please report any shipping damages or missing items upon receipt, and they will be re-shipped as soon as possible.
If you are unhappy with the product, when it is received it may be returned for a full credit or refund, (we will not pay shipping cost).
If a plant has received our recommended care and doesn’t perform to your satisfaction, we will issue a merchandise credit for the full amount of the plant cost for 1 year after purchase. (we will not reimburse shipping charges). We cannot accept phone request for product credit. All request for plant credit must be made in writing to firstname.lastname@example.org or Gilbert H Wild & SON LLC, 2944 State Highway 37, Reeds, MO 64859.
Please be sure to include a copy of your packing slip, a statement of what happened to the product and the care the product was given. After review, we will issue appropriate merchandise credit.
Gilbert H. Wild & Son LLC
Q: How do I reach Gilbert H. Wild & Sons?
A: We can be reached at 417-548-3514 or 2944 State Hwy. 37, Reeds, MO 64859.
Q: How old are the plants when shipped?
A: The plants you receive are 2 - 4 years old.
Q: What size are the plants when shipped?
A: We ship only the top quality plants. The fan size determines the number of fans. Small fan plants like Stella de Oro are shipped with 4-6 fans and large like Ice Carnival are singles.
Q: What plants will do well in my zone?
A: As a general rule, many evergreens will not grow in cold climates and many dormant will not perform in the hottest climates. There are always exceptions to this rule.
Q: My plants arrived looking dead / wilted. What should I do now?
A: Soak the plants for 24 hours in water before planting.
Q: How early in the spring do you begin shipping?
A: We begin fresh digging plants around the 15th of March depending on the weather, and will continue to dig until mid October. Plants are available anytime during that time, providing the weather holds and we can get in the field to work!
Q: Can I visit?
A: We are mail order only, so we don't have a store to purchase from. You may walk the fields when they are in bloom though. Daylilies are usually in peak bloom the last week of June and the first week of July. Peonies mid May. We suggest you phone before coming to be sure that you will find the plants in good bloom. 417-548-3514. Our Spring-Fall office hours are Monday-Friday, 7:00am - 3:00pm CST. Our Winter office hours are Monday-Thursday 7:00am-3:00pm CST.
Q: Where do your plants come from?
A: We hybridize most of our own plants and will often purchase many varieties from other hybridizers in order to give you the best selection.
Q: Can I request a specific shipping time?
A: Yes - we will try our best to meet your desired date, but weather is a major factor. Since all orders are dug by hand, when the weather doesn't cooperate, we have difficulty meeting your desired dates.
Q: Can you send a gift to a friend?
A: Yes! You may prefer to let your friends select their own plants and bulbs. For the convenience of our customers, we have initiated a Gift Certificate service. Here is how it works. Send us your remittance for the amount you wish to give. We will make out a Gift Certificate in that amount and mail it to your friend. At the same time, we will send a copy or our catalog from which they may make their selection. Your name will appear on the certificate. If you prefer, we will send the Gift Certificate directly to you and you may present it directly to the person for whom it is intended. Please be sure to give us the following information: The name and address of each person to whom you wish to send a Gift Certificate. Your name and address and the amount of each certificate. You may also send us a gift card addressed to your friend. We will enclose the Gift Certificate and mail it at once. Call us at 888-449-4537 for assistance with gift certificates.
Q: How long will it take to receive my order?
A: Depending on the weather, usually 1-2 weeks after we receive the order during digging season. If you order product that is not available at that time, the order will all ship together at the proper planting time.
Q: How often should I water?
A: We recommend at the heart of summer, 1" of water a week depending on the temperature.
Q: Should I use an over-wintering mulch?
A: Yes, we use straw on all of our 1 and 2 year old plants.
Q: How late in the fall can I plant my order?
A: Anytime is the best time to plant daylilies, provided you get them in the ground 3-4 weeks before your severe freezes. If winters are severe, plant evergreens only in the spring and summer so that they can become established before winter. Cut off winter damage foliage early in the spring before the new growth begins.
If you have other questions, click this button to our email form.