Q: Gilbert H Wild and Sons Guarantee?
A: Your complete satisfaction is our #1 goal. We understand that your
success begins with our attention to detail and top quality plants. We are
dedicated to offering the largest, high quality plants which are ready to
flourish in their new home.
Quality of Shortage Claims: We guarantee all of our plants to be correctly
packaged, arrive in good condition and to be accurately labeled. If there are any
damaged or missing items, please let us know within 48 hours of receiving your
package(s). We will issue you a store credit, which can be used towards your next
order with us. Please notify us within 7 days of the receipt of your package(s) if
you have concerns about your plants. We will make a note on your order for future
reference, should complications arise. A photo of the plant in question will be
required to process your claim. Photos help us understand what actions must be
taken now and in the future to better the quality of the plants you receive.
Transit Damages: Even though we feel our packaging is one of the best in
the industry, occasionally some orders do get damaged in transit. If you do receive
an order that appears to be damaged by the carrier, please let us know within 24
hours of the receipt of your shipment, so we can file a claim accordingly. Again,
photos of the plants and damaged packaging will be required to process your claim.
The Nature of Our Business: Due to Mother Nature and situations beyond our
control, we cannot be held responsible once our product is in your care. These
situations include but are not limited to: plants planted out of their indicated
planting zones, plants damaged by humans or animals, insect or diseases, winter kill,
drought, overwatering or poor planting site conditions. We do not want to see you fail,
so please contact us via email with the problems you are having and we will try to
guide you through the situation as best we can.
Store Credit: If a claim has been filed as outlined above, we will issue store
credit for the purchased price of the plant(s) for a period of 45 days from the date
your order was received. We will not refund shipping costs. No store credit will be
grated after 45 days.
If a claim has not been filed as outlined above, we will issue store credit for 50%
of the purchased price of the plant(s) for a period of 30 days from the date your order
was received. We will not refund shipping costs. No store credit will be granted after 30
days. A photo of the plant(s) in question will still be required to process your request.
We will also never be held responsible for any monetary value in excess to the amount of
your order. We reserve the right to make changes to this guarantee without prior written
notice. Last revised on 05/16/17.
For any shipping questions or concerns, contact us at: