Your complete satisfaction is our #1 goal. We understand that your
success begins with our attention to detail and top quality plants. We are dedicated to
offering the largest, high quality plants which are ready to flourish in their new home.
Quality or Shortage Claims: We guarantee all of our plants to be correctly
packaged, arrive in good condition and to be accurately labeled. If there are any damaged or
missing items, please let us know within 48 hours of receiving your package(s). We will issue
you a store credit, which can be used towards your next order with us. Please notify us within
7 days of the receipt of your package(s) if you have concerns about your plants. We will make
a note on your order for future reference, should complications arise. A photo of the plant(s)
in question will be required to process your claim. Photos help us understand what actions must
be taken now and in the future to better the quality of the plants you receive.
Transit Damages: Even though we feel our packaging is one of the best in the
industry, occasionally some orders do get damaged in transit. If you do receive an order that
appears to be damaged by the carrier, please let us know within 24 hours of the receipt of your
shipment, so we can file a claim accordingly. Again, photos of the plants and damaged packaging
will be required to process your claim.
The Nature of Our Business: Due to Mother Nature and situations beyond our
control, we cannot be held responsible once our product is in your care. These situations
include, but are not limited to: plants planted out of their indicated planting zones, plants
damaged by humans or animals, insect or diseases, winter kill, drought, overwatering or poor
planting site conditions. We do not want to see you fail, so please contact us via email with
the problems you are having and we will try to guide you through the situation as best we can.
Store Credit: If a claim has been filed as outlined above, we will issue store
credit for the purchased price of the plant(s) for a period of 45 days from the date your order
was received. We will not refund shipping costs. No store credit will be granted after 45 days.
If a claim has not been filed as outlined above, we will issue store credit for 50% of the purchased price of the plant(s) for a period of 30 days from the date your order was received. We will not refund shipping costs. No store credit will be granted after 30 days. A photo of the plant(s) in questions will still be required to process your request.
We will also never be held responsible for any monetary value in excess to the amount of your order.
We reserve the right to make changes to this guarantee without prior written notice. Last revised on 05/16/17.
For any shipping questions or concerns contact us at: