Frequently Asked Questions.
We want to make your shopping experience the best it possibly can be and to ensure you love buying from us. To make things easier, we have listed below the most commonly ask questions we get here at the farm.
01. The shop
We are mail order only, so we don’t have a store to purchase from. All sales are done online, over the phone or through the mail. We do not offer guided tours.
Gilbert H. Wild uses a secure server to protect your personal information. You are ordering through a Secure Socket Layer (SSL) security which is the standard for nearly all eCommerce sites on the Internet. This means that key information such as credit card numbers is encrypted before it is sent to the server. When we process your order, the information is encrypted again. To be sure you’re on a secure page while providing your credit card information, look for a gold padlock or gold key that pops up on the bottom right section of your browser. This means that the browser has detected and activated encryption on this page. You can order with confidence from Gilbert H. Wild.
All plants offered are available at this time. We do our best to supply the highest quality, true to name plants. Occasionally we do run out of a variety. We will substitute a variety of similar plant characters at an equal or greater value unless you state “DO NOT SUBSTITUTE” on your order form. In this case we will either credit your account or issue you a refund.
Anytime is the best time to plant daylilies, provided you get them in the ground 3-4 weeks before your severe freezes. If winters are severe, plant evergreens only in the spring and summer so that they can become established before winter. Cut off winter damage foliage early in the spring before the new growth begins.
02. Shipment
Yes – we will try our best to meet your desired date, but weather is a major factor. Since most orders are dug by hand, when the weather doesn’t cooperate, we may have difficulty meeting your desired dates.
We begin shipping early March through late October, weather permitting.
We ship only the top quality plants. Typically, our daylilies are 2-4 fan divisions, unless indicated as being a single fan. Our perennials, grasses and hosta are potted in 3″ pots.
Please remove all cardboard or plastic packaging from the plant. If bareroot, soak the roots for 4-6 hours in water before planting. If potted, please water in well. Go ahead and plant the plants, allow them to be in the ground for a couple of weeks. In most cases, they will begin to show growth or flush out in a couple of weeks after planting. If not, let us know.
Yes! You may prefer to let your friends select their own plants and bulbs. For the convenience of our customers, we have initiated a Gift Certificate service. Here is how it works. Send us your remittance for the amount you wish to give. We will make out a Gift Certificate in that amount and mail it to your friend. At the same time, we will send a copy or our catalog from which they may make their selection. Your name will appear on the certificate. If you prefer, we will send the Gift Certificate directly to you and you may present it directly to the person for whom it is intended. Please be sure to give us the following information: The name and address of each person to whom you wish to send a Gift Certificate. Your name and address and the amount of each certificate. You may also send us a gift card addressed to your friend. We will enclose the Gift Certificate and mail it at once. Call us at 888-449-4537 for assistance with gift certificates.
We can be reached at 417-548-3514 or 2944 State Hwy. 37, Reeds, MO 64859. If you have a question or concern about your order, please email us at customerservice@gilberthwild.com.
03. Returns, exchanges and complaints
Your complete satisfaction is our #1 goal. We understand that your success begins with our attention to detail and top quality plants. We are dedicated to offering the largest, high quality plants which are ready to flourish in their new home.
Quality of Shortage Claims: We guarantee all of our plants to be correctly packaged, arrive in good condition and to be accurately labeled. If there are any damaged or missing items, please let us know within 48 hours of receiving your package(s). We will issue you a store credit, which can be used towards your next order with us. Please notify us within 7 days of the receipt of your package(s) if you have concerns about your plants. We will make a note on your order for future reference, should complications arise. A photo of the plant in question will be required to process your claim. Photos help us understand what actions must be taken now and in the future to better the quality of the plants you receive.
Transit Damages: Even though we feel our packaging is one of the best in the industry, occasionally some orders do get damaged in transit. If you do receive an order that appears to be damaged by the carrier, please let us know within 24 hours of the receipt of your shipment, so we can file a claim accordingly. Again, photos of the plants and damaged packaging will be required to process your claim.
The Nature of Our Business: Due to Mother Nature and situations beyond our control, we cannot be held responsible once our product is in your care. These situations include but are not limited to: plants planted out of their indicated planting zones, plants damaged by humans or animals, insect or diseases, winter kill, drought, overwatering or poor planting site conditions. We do not want to see you fail, so please contact us via email with the problems you are having and we will try to guide you through the situation as best we can.
Store Credit: If a claim has been filed as outlined above, we will issue store credit for the purchased price of the plant(s) for a period of 45 days from the date your order was received. We will not refund shipping costs. No store credit will be grated after 45 days.
If a claim has not been filed as outlined above, we will issue store credit for 50% of the purchased price of the plant(s) for a period of 30 days from the date your order was received. We will not refund shipping costs. No store credit will be granted after 30 days. A photo of the plant(s) in question will still be required to process your request.
We will also never be held responsible for any monetary value in excess to the amount of your order. We reserve the right to make changes to this guarantee without prior written notice. Last revised on 05/16/17.
For any shipping questions or concerns, contact us at:
E-mail: customerservice@gilberthwild.com
Phone: 417-548-3514
You can use merchandise credit on any future order. If ordering online, just make sure to put a comment when checking out that you would like the credit applied to the order. As long as you DO NOT pay with PayPal, we can apply the credit when the order comes through to us. If ordering through the mail, just deduct that amount from your final total (after shipping costs). As always, you can call us with your order, and we can apply the credit over the phone.
04. Plant care, plant information
We recommend at the heart of summer, 1″ of water a week depending on the temperature.
As a general rule, many evergreens will not grow in cold climates and many dormant will not perform in the hottest climates. There are always exceptions to this rule.
Each plant sold by Gilbert H. Wild and Son will have its USDA Hardiness Zone(s) indicated within the plant’s description. If you, the customer, live outside the suggested Hardiness Zone(s) for a plant and choose to purchase that plant then you, the customer, assume all responsibility and liability for the livelihood and bloom of that plant. Gilbert H. Wild and Son will not guarantee any plant purchased for use outside of its indicated Hardiness Zone(s), and will not credit, refund or replace any plants that do not bloom or survive due to planting outside recommended Hardiness Zone(s).